SGS© – Sale of Goods and Services

• Set a goal at each interview.
• Preparation as a factor of success.
• Taking telephone appointments.
• The first contact with a customer.
• Sales maintenance from A to Z.
• The effective increase.
• Preparation for response to objections.
• The treatment of objections.
• The question of price: how to deal effectively with customers?
• The conclusion: how to help a customer make a decision?
• Written communication.
• Effective customer tracking.
• The processing of claims.
• Managing difficult situations and communications.

– A personal preparation phase four weeks before the first day.

– An intensive training of 4 x 1 day on about 4 months.

– Practical work between the SGS.