STSCE© – Service Team Spirit and Communication Effectiveness – Motivaction

STSCE© – Service Team Spirit and Communication Effectiveness

Communication – Intra-Firm

Service Team Spirit and Communication Effectiveness – STSCE©

Progress in two hours on five communication points by acquiring tools that are immediately applicable.

Participants : employees that do not have management or sales responsibility but they have a responsibility to communicate with external or internal customers.

Description

Main Program

Know the basics of personality theory in order to excel where team members are strong and progress where they can improve.
To develop the effectiveness and efficiency of the group and the individuals thanks to the personality profile of each one.
Overcome through knowledge of one’s own profile and that of others the difficulties related to different personality types within the team.
Make concrete the communication and customer orientation actions to be implemented to progress individually and together on the basis of the analysis of each.
Exercise the actions decided during the day.
Re-activate all communication behaviors and practices learned in the past by each.

Course and duration

– A personal preparation phase four weeks before the first day.

– A coaching, consulting and intensive one-day team training.

– Practical work after the course.

Dates

To be agreed together.