
STSCE© – Service Team Spirit and Communication Effectiveness
Communication – Intra-Firm
Service Team Spirit and Communication Effectiveness – STSCE©
Progress in two hours on five communication points by acquiring tools that are immediately applicable.
Participants : employees that do not have management or sales responsibility but they have a responsibility to communicate with external or internal customers.
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Description
Main Program
- Know the basics of personality theory in order to excel where team members are strong and progress where they can improve.
- To develop the effectiveness and efficiency of the group and the individuals thanks to the personality profile of each one.
- Overcome through knowledge of one’s own profile and that of others the difficulties related to different personality types within the team.
- Make concrete the communication and customer orientation actions to be implemented to progress individually and together on the basis of the analysis of each.
- Exercise the actions decided during the day.
- Re-activate all communication behaviors and practices learned in the past by each.
Course and duration
– A personal preparation phase four weeks before the first day.
– A coaching, consulting and intensive one-day team training.
– Practical work after the course.
Dates
To be agreed together.
Fees
Contact us.