EX-CO© – Customer Orientation

• Self-knowledge and how to communicate with internal and external clients.
• The preparation of his attitude, the form and the background of his communications.
• The definition of a goal before any oral and written communication.
• The search for quality and added value in all communications and tasks.
• The total active reference to stay customer oriented and bring added value.
• The development of listening and practice questions to remain customer-oriented in any situation.
• The phone – reception and call to stay customer oriented.
• Written communication – reception and transmission to remain client-oriented.
• Email – Receive and transmit to stay customer oriented.
• The impromptu visit of an internal or external customer.
• The reception of an internal or external client.
• Managing difficult communications.
• Receipt and processing of claims.
• Efficient leave on the phone or maintenance.
• The art of selling his ideas to an internal or external customer.
• The organization of his work and the management of his time.

– A personal preparation phase four weeks before the first day.

– An intensive training of 3 x 1 day on about 3 months.

– Practical work between the course.