CO© – Customer Orientation

Contact us
Communication – Intra-Firm

CO© – Customer Orientation

Acquire behaviors and practices to remain client-oriented through simple and immediately applicable tools.

Participants : employees that do not have management or sales responsibility but they have a responsibility to communicate with external or internal customers.

Share
Description
Main Program
  • Self-knowledge and how to communicate with internal and external clients.
  • The preparation of his attitude, the form and the background of his communications.
  • The definition of a goal before any oral and written communication.
  • The search for quality and added value in all communications and tasks.
  • The total active reference to stay customer oriented and bring added value.
  • The development of listening and practice questions to remain customer-oriented in any situation.
  • The phone – reception and call to stay customer oriented.
  • Written communication – reception and transmission to remain client-oriented.
  • Email – Receive and transmit to stay customer oriented.
  • The impromptu visit of an internal or external customer.
  • The reception of an internal or external client.
  • Managing difficult communications.
  • Receipt and processing of claims.
  • Efficient leave on the phone or maintenance.
  • The art of selling his ideas to an internal or external customer.
  • The organization of his work and the management of his time.
Course and duration

– A personal preparation phase four weeks before the first day.

– An intensive training of 3 x 1 day on about 3 months.

– Practical work between the course.

Dates

Contact us.

Fees

Contact us.